1. Who we are (Responsible Party)
Responsible Party: UnityStack (Pty) Ltd, trading as UnityProp
Registration number: 2026/031971/07
Physical address: 509 Grosvenor Court, 41 Snell Parade, Durban, 4001, South Africa
Information Officer: Denolan Moodley, info@unityprop.co.za
For any questions, please contact our Information Officer via email.
2. Our two roles
UnityProp is provided to buildings and community schemes under an agreement with the body corporate, homeowners association or managing agent (“the Scheme”). For personal information of residents, staff and visitors processed in the platform on behalf of a Scheme, the Scheme is the responsible party under POPIA and UnityStack (Pty) Ltd acts as its operator, processing that information only on the Scheme’s instructions. If you have questions about why your Scheme collects particular information, please raise them with your trustees or managing agent first. This policy applies where UnityStack (Pty) Ltd itself is the responsible party: your account credentials and profile, our website, support channels, and our own business records.
3. Who this policy applies to
This policy applies to everyone who uses UnityProp, including:
- Owners and landlords
- Building/complex administrators and managing agents
- Residents, tenants and other authorised occupants
- Visitors to our websites and support channels
4. Personal information we collect
We collect and process the following categories of personal information, depending on which features you use:
4.1 Information you provide
- Identity and contact details (e.g. name, surname, email, mobile number)
- Property-related details (e.g. building name, unit number, residency status)
- Profile and account information you choose to add
- Support queries and communications you send us
4.2 Information created during use of the Services
- Records of actions taken in the app (e.g. requests logged, messages sent, notices viewed)
- Communication content within the platform (e.g. messages between authorised users)
4.3 Device and technical information
- IP address, device type, operating system and app version
- Log data and usage information (for security, diagnostics and performance)
4.4 Information provided by others
If your building administrator, owner or agent invites you to UnityProp, they may provide your details (e.g. name, unit number, contact details) to enable your access.
Mandatory vs optional: Some information is required to create an account and deliver core Services. If you do not provide required information, certain features may not work or access may not be granted.
5. Why we process personal information
We process personal information for purposes such as:
- Creating and managing user accounts and role-based access
- Linking users to the correct building/unit and enabling property administration
- Providing core functionality (announcements, issue reporting, resident management, communications)
- Responding to support requests and communicating with you about service matters
- Improving the Services, troubleshooting and maintaining quality
- Securing our systems, preventing fraud and abuse, and maintaining audit logs
- Complying with legal obligations and enforcing our terms
We only process personal information for purposes that are relevant and necessary, and we do not use it in a way that is incompatible with the reasons it was collected.
6. Lawful grounds for processing
We process personal information only where permitted under applicable law. Depending on the context, this may include:
- Processing necessary to provide the Services you request
- Processing required to comply with legal obligations
- Our legitimate interests (e.g. security, fraud prevention, service improvement), balanced against your rights
- Your consent (where required, for example for certain optional processing or direct marketing)
Where consent is used, you may withdraw it at any time, subject to lawful limits.
7. Communications and notifications
UnityProp may send service-related communications (e.g. account verification, security alerts, and building notices you are entitled to receive).
Where we send marketing communications, we will provide appropriate opt-in/opt-out choices, and you may unsubscribe at any time.
8. Sharing personal information
8.1 Within your building/community (role-based)
Information may be visible to authorised building administrators, owners, agents and other authorised users as required for property management and the specific feature you are using. Access is controlled by roles and permissions.
8.2 Operators and service providers
We may use third-party service providers (“operators”) to help deliver the Services (e.g. hosting, authentication, analytics, communications). These operators process personal information on our instructions and are required to apply appropriate security safeguards. A list of the service providers we use is available from our Information Officer on request.
8.3 Legal and safety reasons
We may disclose information if required by law or court order, or to protect rights, safety and the integrity of the Services.
We do not sell personal information.
9. Cross-border transfers
Our infrastructure is hosted with Google, and we use a small number of specialist providers for messaging delivery and error monitoring. Some of this processing happens outside South Africa. These transfers take place under written agreements that impose data protection obligations substantially similar to POPIA, as permitted by section 72(1)(a) of POPIA. A current list of providers is available from our Information Officer on request.
10. Security safeguards
We implement reasonable technical and organisational measures to protect personal information against loss, unauthorised access, unlawful processing and damage. These may include access controls, least-privilege permissions, encryption in transit, monitoring and logging, and secure development practices.
No method of transmission or storage is completely secure; however, we continuously work to maintain and improve our safeguards.
11. Retention
We retain personal information only for as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law. Retention depends on factors such as:
- Account status and ongoing service needs
- Legal and compliance requirements
- Dispute resolution and security/audit needs
When information is no longer needed, we will delete, de-identify/anonymise, or securely archive it.
12. Your rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you
- Correct or update inaccurate information
- Request deletion of information (where lawful and applicable)
- Object to certain processing (where applicable)
- Withdraw consent (where processing is based on consent)
To exercise these rights, contact our Information Officer using the details in Section 1. We may request proof of identity before fulfilling requests, to prevent unauthorised access. Our PAIA Manual explains how to make a formal access request.
13. Complaints
If you believe your personal information has been processed unlawfully or your rights have been infringed, you may:
- Contact our Information Officer first, so we can try to resolve the issue; and/or
- Lodge a complaint with the Information Regulator (South Africa)
14. Children
The Services are not intended for children unless explicitly required for building/community administration and permitted by law. If we learn that a child’s personal information has been collected unlawfully, we will take steps to delete it.
15. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted in the Services or on our website, and the “Last updated” date will be revised.
16. Contact us
Information Officer: Denolan Moodley
Email: info@unityprop.co.za
Physical address: 509 Grosvenor Court, 41 Snell Parade, Durban, 4001, South Africa
For any questions, please contact our Information Officer via email.